Members use multiple manual channels to pay monthly premiums. This can lead to missed and late payments for health plans, but more importantly, it’s a hassle for members. Seventy-five percent of consumers said that they prefer to pay their premiums online, and 80 percent of consumers are more likely to recommend a brand that offers a simpler experience.
In this webinar, you’ll learn how to build a better member experience at your organization by improving the current premium experience to drive member engagement and satisfaction.