Provider Support

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Patient Support

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Most Common Questions

How do I reset my provider portal password?

Access InstaMed Online for Providers at online.instamed.com/providers, then enter your User Name and Corporate ID and click Forgot Password.

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I don’t remember the answers to my security questions.

If you do not remember your security questions or have not set up your security questions, please contact InstaMed Customer Service directly using one of the following methods: (866) 467-8263 or emailto:support@instamed.com

How do I update my Corporate ID?

Contact InstaMed support by emailing support@instamed.com or call (866) 467-8263 and one of our customer services representatives will assist with processing your request.

Change Payer Payments remittance delivery.

To manage your Payer Payments remittance delivery, access InstaMed Online for Providers at online.instamed.com/providers Read More [Link to Marketing CF Micro-site] and click Forgot Password.

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How do I change my bank account?

To update your bank account on file with InstaMed, access InstaMed Online for Providers at online.instamed.com/providers

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I need to update the admin on my account.

If the current administrator on your InstaMed account is no longer with the practice, you must complete the “Change Admin User” InstaMed change form.

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Didn’t find what you were looking for?

Log into your InstaMed Account and select “Help Center” for more articles.

Still can’t find what your looking for?
Email at support@instamed.com or call (866) 467-8263

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