Patient Billing and Payment Solutions
Improve Patient Satisfaction and Create Loyalty
Personalize the Patient Financial Experience
Your Patients All Want the Same Thing – in Uniquely Different Ways
What patients want and how patients want it are not the same. 85% of consumers want to make all of their healthcare payments in one place1. However, that “one place” is not the same for every patient. Create a user-friendly healthcare payments experience that guides patients along unique journeys that lead to the same end goal: getting you paid.
Your Patients Are Empowered
To make choices…
67% of consumers want digital and electronic payment options, such as receiving eStatements and paying online2
To demand digital options…
80% of consumers are likely to enroll or are already enrolled in eStatements from providers3
To use technology…
5 of the top 10 App Store downloads in the medical category are for “healthcare-related” apps4
Increase Patient Satisfaction and Loyalty
Build patient loyalty across the payment journey. Our digital patient payment and billing solutions engage patients early, deliver personalization through AI and ensure a simple and secure experience that drives patient satisfaction and improves your financial performance.
Real Business Results
4x increase in online payment volume5
11% increase in average monthly patient payment volume6
33% reduction in paper statement costs7
Reduce costs to collect by 65%8
Digital Technology That Enables Convenient and Flexible Payment Options
Build Patient Satisfaction
From the First Interaction
Early Digital Engagement
Convenient Engagement Channels
Flexible Payment Options
Drive Patient Action Through Intelligent Digital Nurturing
Payment Reminders
Personalized Experience
Simplified Payments
Engage Patients With a Smarter Bill
Patient Billing With Personalization
Digital Wallet
Convenient Payment Options
Take the First Step Toward a
Better Patient Payment Experience
Optimize Your Revenue Cycle With Reporting and Insights
Discover Consumer Loyalty Insights
Monitor the success of your patient engagement over time with customizable dashboards of payment and communication activity.*
Understand Patient Behavior With Patient Hub
View communication preferences, benefit information and payment activity for every patient. Empower your staff to have meaningful conversations with patients about digital payment options and engagement.*
Learn more about InstaMed Reporting and Insight
Establish Trust With Payment Security and Compliance
InstaMed is HIPAA compliant and a PCI Level One Service Provider. Protect patient payments at every touchpoint.
Learn more about Security and Compliance for Healthcare Payments
Trusted by Hospitals and Health Systems Across the U.S.
Take the First Step Toward a
Better Patient Payment Experience
Speak with a patient experience expert to see how InstaMed can help your organization improve patient satisfaction and build patient loyalty.
1 InstaMed Consumer Healthcare Payments Survey, 2022
2 InstaMed Consumer Healthcare Payments Survey, 2022
3 InstaMed Consumer Healthcare Payments Survey, 2022
4 SensorTower, Top Charts: iPhone – US – Medical, April 2021
5 InstaMed Case Study, Fresno Surgical Hospital, 2019
6 Analysis: large Midwest health system
7 Analysis: large ophthalmology practice in the Pacific Northwest
8 InstaMed Case Study, Aspen Valley Hospital, 2013
* Information is for example purposes only and not based on actual data.