Health First offers a variety of health insurance plans, including Medicare Advantage, small and large group, and individual. These products are supported by the health plan’s integrated delivery network (IDN), Central Florida’s only fully integrated health system.
"Now, over 75% of health plan premiums are automatically paid every month – all without paper invoices, payment delays or staff invention."
THE CHALLENGE
For Health First, a regional IDN in Florida, premium collections put an incredible strain on backend resources and were not operationally sustainable to maintain a rapidly growing member base.
OUR SOLUTION
Health First selected the InstaMed Premium Payments solution to streamline their processes and offer a better payment experience for members, brokers and employer groups. RESULTS WITH INSTAMED
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Premiums automatically collected each month
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75% |
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Reduction in call volume, equaling $700K in annual savings
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10% |
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Reduction in security and compliance costs
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99% |